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FAQ'S

You Asked, We Answered

WHAT IS YOUR RETURN POLICY?

The Pamper Box is committed to providing a high quality service and will replace your purchase if it arrives damaged or is not representative of the item chosen on the website. Any damage should be reported as soon as possible, with photographs of the damage sent to info@thepamperbox.com.au  

Items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

We do not provide refunds for change of mind purchases.

We advise you to retain original packaging as we may need to arrange for collection of the damaged or faulty item.

 

OUT OF STOCK ITEMS

Many items are in stock and we do strive in keeping adequate stock to fulfill all orders. However, from time to time certain items and sizes may be out of stock.

If your item is out of stock or unavailable before your wear date, we will contact you with an estimated delivery time prior to proceeding with your order. If you would like to confirm if an item is available before placing an order, please feel free to contact us.

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WHAT ARE THE PAYMENT OPTIONS?

We accept a wide range of secure payment options when shopping online. Accepted payment methods include the following:
 

Credit\Debit Cards

  • Visa

  • MasterCard

  • American Express

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